Q: How long will it take for my order to arrive?
Orders are processed in the order that they are received. Generally speaking, processing takes 1 business day and goes out for delivery the next business day. Please allow a minimum of 3-5 business days for your order to arrive. All orders come with tracking.
Q: What shipping method do you use?
Our main servicer is USPS Priority Mail. We offer $5 flat rate shipping on all order for customer ease and use!
Q: Do you offer exchanges or refunds?
All sales come with a 100% customer satisfaction guarantee. We take pride in the quality of our candles, so if for some reason you are not happy with your purchase please contact us at email@example.com and we will work to rectify the situation until you are satisfied. At the moment, we do not offer exchanges or refunds.
Q: What if my candle is damaged during shipping?
While this is rare, in the event that it does happen, please email us within 3 calendar days of receiving your item. We ask that you document damage as photos may be required to make a claim.
To enjoy the essence of all that Ignite Your Peace Candles have to offer, follow the suggested tips for candle care.
Q: WHAT'S THE BEST WAY TO IGNITE YOUR PEACE?
During the FIRST burn, spend some TLC time with your candle. Here’s why: Allowing the melt pool to fully take form before extinguishing prevents tunneling. Tunneling is NO bueno. It reduces the overall burn time and fragrance throw of your candle. SO... Each time you burn your candle, allow enough time for the melt pool to reach the edges of the container, especially during the first burn. Generally, this takes about 90 minutes.
Q: WHY SOY?
Soy candles offer a cleaner and slower burn. That means you get to enjoy your candle longer, generally 30-50 percent longer than a paraffin candle–you know the candles mass produced.
Q: HOW CAN MY CANDLE LAST LONGER?
Clip the trim: Your candle’s wick needs to stay trim. Trim the wick at about ¼” before each lighting. Why? A longer wick can cause a quicker burn. Try our Wick Trimmer, coming soon!
Keep clear of drafts: No one likes a draft and neither does your candle. The breeze causes your candle to burn abnormally.
Storage: When not in use, keep your candle covered, and store away from direct heat and light.
Q: ARE YOUR CANDLES VEGAN?
Yep! Our soy candles and fragrances are completely eco-friendly.
Q: I CAN’T SMELL THE CANDLES. HOW DO I KNOW WHICH SCENT IS FOR ME?
I try my best to convey what scent you will be getting with the candle. Each candle comes with a description and a brief scent profile. However, when in doubt, please don’t hesitate to contact us at firstname.lastname@example.org! I am happy to match your needs with whatever scent fits your profile!
Q: ARE CUSTOM ORDERS AVAILABLE?
Yes! Currently, we have the capacity to produce personalized 4 oz. candles for wholesale, which are great for wedding and baby shower favors, teacher appreciation gifts, etc.
For inquiries, contact email@example.com
Q: CAN I REPURPOSE THE CONTAINER?
ABSOLUTELY! Soy wax can easily be cleaned so that your container can be repurposed into whatever your heart desires. Allow your candle to burn until there is 1/2" of wax remaining. Then, follow the steps below:
1) Fill glass with lukewarm water.
2) Use a butter knife to carve out remaining wax & pop wick tab from the bottom.
3) Once the majority of wax and wick tab is removed, use soapy HOT water to rid remaining residue. I would recommend using Dr. Bronner's: Organic Pure-Castile Soap.
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